Reply faster to your customers by setting up pre-saved answers to quickly add to your conversations. Saved replies are useful for providing quick support for issues that require a simple, recurring answer. Saved replies can be used in any of your conversations: chat widget, emails, and socials (Instagram, Messenger, WhatsApp). 

✍️ Create a saved reply

1. Go to Conversations > Settings > Saved replies.
2. Click Create saved reply to open the setup modal.
3. Name your saved reply to easily find and search for it in the list of saved replies.
4. In the Message field, type an answer to a frequently asked question or any sentence that you often repeat while answering to your clients.
   
   
   💡 Good to know

   Format text, wrap links, and add emojis by clicking on the required format in the inline help.
5. Click Create saved reply.

You will be able to edit or delete your saved reply later.

From the Saved reply page, you can search for a saved reply by typing a keyword in the search field, or sort them to only show the ones created by you:

💬 Use a saved reply in your conversations

Now that your saved reply is created, you can use it to reply faster to your customers in any message on Conversations: 

1. From any conversation, press / on your keyboard or click /... in the message text field.
2. Enter a keyword contained in your saved reply or search for it in the list. 
3. Press Enter or click on the desired saved reply to automatically add it to your message.
4. Before clicking Send, you can edit your saved reply or add other content to it. 

Click the View icon to view the entire save reply, or click the gear icon to access the Saved reply page where you can edit, duplicate or delete them. 

🗑️ Edit or delete a saved reply

Edit, duplicate, or delete your saved replies any time by clicking the three-dot icon and choosing the corresponding option:

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

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