Set up your Conversations features
- Set advanced customization for your chat widget
- Set up Chatbot scenarios
- Set up a Contact form bot - Part 1: Choose when to display the contact form bot
- Set up a Contact form bot - Part 2: Customize the contact form fields
- Set up a Contact form bot - Part 3: Visitors consent
- Set up a Contact form bot - Part 4: Customize bot phrases
- What are the targeted chats (or triggers) and how to use them?
- Set up and use Saved replies
- Create and manage groups in Conversations
- Assign visitors to a specific agent or group
- Ask visitors to select a group
- See and take control of your visitor's screen with Upscope in Conversations
- Track Conversations events in Google Analytics with Google Tag Manager