• Set advanced customization for your chat widget
• Set up chatbot scenarios
• Set up a contact form bot
• What are the targeted chats (or triggers) and how to use them?
• Create and use saved replies and email templates in Conversations
• Create and manage groups in Conversations
• Assign visitors to a specific agent or group
• See and take control of your visitor's screen
• Track Conversations events in Google Analytics with Google Tag Manager