You can deactivate your chat widget when agents are offline, hide it at specific times or on selected pages, or delete it completely if you no longer want to use it.

Customize or deactivate your chat widget when agents are offline

When all your agents are offline or invisible, you can:

• Keep the chat widget active in Messenger mode so visitors can still send questions and receive your answers later, or
• Deactivate the chat widget so it's hidden when no agents are available.

To customize or deactivate your chat widget when agents are offline:

1. If you haven't already, choose when agents should appear offline or invisible. To learn more, check our dedicated article Manage your availability on Conversations.
2. Click the account dropdown and select Settings > Inbox > Chat widget.
3. Scroll to the Customize section and go to Messenger mode.
4. Find the Activate Messenger mode when agents are not online box.
   You can either:
   • Leave the box checked to keep the chat widget active in Messenger mode. 
     Visitors can send messages and will receive your responses either via email if they shared their contact details, or in the chat widget when they go back to your website.
     💡 Good to know

     We recommend activating the contact form bot to allow your visitors to receive your replies directly by email.
   • Uncheck the box to deactivate the chat widget when your agents are offline or invisible. 
     When all your agents are offline, either manually or automatically thanks to availability hours, the chat widget will be hidden from your website.

Hide or deactivate your chat widget at specific times or on certain web pages

You can hide or deactivate your chat widget under specific conditions, for example 30 seconds after your visitor closed the chat widget. You may also want to hide your chat widget on some pages or all pages for a specific time.

To hide or deactivate your chat widget:

1. Click the account dropdown and select Settings > Inbox > Targeted chats & triggers.
2. Click New trigger.
3. In the Trigger ## field, give a relevant name to your trigger.
4. In the Description field, give information about your trigger, such as what it is used for and where it is used.
   This information will help you identify the trigger later.
5. Set your trigger conditions depending on where or when you want to deactivate your chat widget. Expand the following accordions to learn more about the conditions you should choose:
   Deactivate your chat widget in specific circumstances

   For example, you may want to hide your chat widget 30 seconds after your visitor closed it and agents are either online or offline. To deactivate your chat in specific circumstances, select the following conditions:

   • WHEN
     "Agents are either online or offline".
   • IF
     "Time since widget was closed > is more than > 30 sec" and "Everything here matches".
   • THEN
     "Once per visit" and "Hide the widget completely".

    

   Hide your chat widget on specific website pages

   To hide your chat widget on some of your website pages, select the following conditions:

   • WHEN
     "Agents are either online or offline", so that the widget is always hidden, regardless of your agents’ status.
   • IF
     "Current URL > is > specific web page URL" or "Current URL > contains > specific word" to target specific URLs, and "Everything here matches".
     
     💡 Good to know

     If you want to deactivate the chat widget on multiple web pages, add as many Current URL conditions as needed. You can always remove a URL by clicking the X next to the corresponding Current URL.
   • THEN
     "Every time the page is loaded" and "Hide the widget completely".
     

   Temporarily deactivate your chat widget on your entire website

   To deactivate your chat widget on your entire website during a specific period of time, select the following conditions: 

   • WHEN
     "Agents are either online or offline", because we want to close the chat widget all the time.
   • IF
     "Current URL > contains > yourdomain.com". That way, each page containing at least this part of the link will automatically hide the chat widget.
     
     💡 Good to know

     Your website domain is usually at be the beginning of all the pages of your website. For example, if your settings page is https://yourcompany.com/settings and your contact page is https://yourcompany.com/contact, then you should enter https://yourcompany.com in the field. 
   • THEN
     "Every time the page is loaded" and "Hide the widget completely".
     
6. Activate the Enable the trigger button if you want to use the trigger right away.
   You can always edit, deactivate or activate it later from the Targeted chats & triggers page.
7. Click Save.

Once your trigger is activated, go to your website to confirm the chat widget is hidden when and where you want it to be. To make the chat widget visible again, deactivate the trigger from the Targeted chats & triggers page:

You can reuse the trigger every time you need to deactivate your chat widget.

Delete your chat widget

Depending on the way you installed your Conversations chat widget, deleting it will differ.

Your chat widget is now deleted from your website but you can still use Conversations to communicate with your customers through your other communication channels (e.g. Instagram Direct, Facebook Messenger)! 🚀

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo Agency partner.