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Brevo plugin for WooCommerce - Sync your store and automate your marketing

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Download the WooCommerce plugin

About the Brevo plugin for WooCommerce

Connect your WooCommerce store with Brevo to supercharge your marketing, communication, and customer engagement — all in one place.

🔄 Data sync

Sync your WooCommerce data with Brevo in real time, including:

  • Contacts
  • Orders
  • Products
  • Categories
✅ GDPR-compliant opt-in management

Easily collect and track subscriber consent:

  • Capture opt-ins at checkout (simple or double opt-in)
  • Use dedicated contact attributes to manage consent records
📊 Real-time customer tracking

Monitor customer behavior in your store with the Brevo tracker:

  • Page visits
  • Product views
  • Cart activity
  • Purchases
✉️ Improved email deliverability

Boost the performance of your WooCommerce emails:

  • Send transactional emails via Brevo SMTP
  • Use custom Brevo email templates
  • Authenticate your domain to comply with sender requirements
  • (Optional) Use a dedicated IP to control your sender reputation
🤖 Advanced marketing automation

Trigger automated workflows based on customer actions:

📲 SMS marketing and notifications

Send SMS campaigns and transactional messages like order confirmations and shipment updates.

💬 Live chat integration

Add Brevo’s chat widget to your store for real-time support and engagement.

Before you start

  • WooCommerce is a plugin that adds eCommerce features to WordPress. Before installing the Brevo plugin for WooCommerce, make sure WooCommerce is already installed and activated on your WordPress site.
    ➡️ To learn more, check the WooCommerce documentation.
  • Make sure you have the latest version of the Brevo plugin for WooCommerce (v4.0.45). If you use an older version, some features or settings described in this article may be missing or appear differently.
    ➡️ To learn how to update your plugin, check the WordPress documentation.

Install the Brevo plugin for WooCommerce

Step 1: Follow our pre-installation steps

Before connecting WooCommerce with Brevo, complete the following pre-installation steps:

  1. Clear your web browser's cache.
  2. Clear your WordPress cache.

  3. Whitelist the following Brevo domain and IP ranges on your server firewall:

    Domain https://plugin.sendinblue.com/integrations/api
    IP range 1 185.107.232.0 to 185.107.232.24
    IP range 2 1.179.112.1 to 1.179.112.254

Step 2: Install and activate the plugin

To install and activate the Brevo plugin for WooCommerce:

  1. Log in to your WordPress admin dashboard.
    💡 Good to know
    You can access your WordPress admin dashboard by adding /wp-admin to your website URL (e.g. the-green-yoga.com/wp-admin or the-green-yoga.wordpress.com/wp-admin).
  2. In the sidebar menu, go to Plugins > Add Plugin.
  3. In the search bar, type Brevo.
  4. Find the Brevo for WooCommerce plugin in the search results and click Install Now.
    woocommerce_install-plugin_en-us.png
  5. Once installed, click Activate.

Alternatively, you can download and upload the plugin file manually to your server.

Step 3: Connect your WooCommerce store to Brevo

Once the plugin is activated, connect your WooCommerce store to your Brevo account:

  1. In the sidebar menu, go to WooCommerce > Brevo.
  2. Click Connect your account. You are redirected to Brevo. 
  3. Log in to your Brevo account.
  4. Click Allow access to authorize the connection.
    ecommerce_alllow-access_EN-US.png
     
  5. Click Activate to start configuring the plugin settings.
    woocommerce_activate-plugin_EN-US.png

🎉 That’s it! The Brevo plugin for WooCommerce is now installed and connected. You can start synchronizing your contacts and orders, tracking page visits, and more.

Access the plugin settings

To set up your Brevo plugin for WooCommerce, access its settings:

  1. In Brevo, click the account dropdown and select Integrations > My integrations.
  2. Next to your WooCommerce integration, click the three-dot icon and select Edit settings.
    woocommerce_edit-settings_en-us.png

Sync your WooCommerce contacts to Brevo

💡 Good to know
When you sync your WooCommerce contacts to Brevo, your eCommerce data is also synced automatically, and the Brevo tracker is installed on your store to track customer activity in real time. To learn more, check our dedicated section.

Sync your WooCommerce contacts to Brevo. Existing contacts are synced during the initial setup, while new and updated ones are synced in real time.

Step 1: Configure your contact sync settings

Configure how your WooCommerce contacts are synced to Brevo. These settings are applied to both existing and new contacts.

  1. From the plugin settings, click Contact Synchronization.
  2. Activate the Sync your store contacts to Brevo option to allow the plugin to sync your WooCommerce contacts to Brevo.
  3. (Optional) Activate the Import contacts as subscribed option to sync all your WooCommerce contacts, including guest checkouts, as subscribed for email marketing in Brevo.
    woocommerce_contact-sync_active_import-as-subscribed_en-us.png
    ❗️ Important
    Activate this option only if your WooCommerce contacts have given clear, verifiable consent to receive marketing emails and your contact list complies with email consent regulations. If you’re unsure, keep it deactivated so only new customers who opt in at checkout are synced as subscribed.

  4. Select the Brevo list where your WooCommerce contacts will be synced:

    If “Import contacts as subscribed” is activated

    By default, all contacts are added to a new list named WooCommerce in your Integrations folder in Brevo. Click Select another list to choose or create a different one.
    woocommerce_contact-sync_activated_select-list_en-us.png

    If “Import contacts as subscribed” is deactivated

    Subscribed contacts
    Customers who opt in at checkout are added to a new list named WooCommerce in your Integrations folder in Brevo. Click Select another list to choose or create a different one.
    woocommerce_contact-sync_deactivated°select-list_en-us.png

    Not subscribed contacts
    All other contacts are added to WooCommerce_NonSubscribers in your Integrations folder. This list cannot be changed.

  5. From the Subscribe event dropdown, choose when WooCommerce contacts should receive a subscription confirmation email:
    • Order created
      Immediately after the contact places an order on your WooCommerce store.
    • Order completed
      Only after the order is marked as Completed on your WooCommerce store, manually or automatically.
      💡 Good to know
      You can customize which types of paid orders are automatically marked as Completed in WooCommerce. 
      ➡️ To learn more, check the WooCommerce documentation.
      woocommerce_contact-sync_subscribe-event_en-us.png
  6. (Optional) Activate the Display opt-in checkbox at checkout option to let your WooCommerce customers subscribe to email marketing during checkout and configure how the opt-in checkbox is displayed:
    1. (Optional) Opt-in field label
      Enter the text to display next to the opt-in checkbox, such as "Subscribe to our weekly newsletter".
    2. Opt-in Checkbox Default Location
      Choose where the checkbox should appear on your checkout page (below the Billing info, Order info, or Terms and Conditions section).
      woocommerce_contact-sync_opt-in-checkbox_en-us.png

      💡 Good to know

      You can manage your subscription confirmation settings to send a confirmation email to contacts who subscribe using the opt-in checkbox.

  7. By default, the Autoassign store contacts' attributes to Brevo contact attributes option is activated. This automatically maps the email address, first name, and last name of your WooCommerce contacts to the corresponding attributes in Brevo.
    If you want to map more attributes manually, deactivate this option and click Map attributes.
    woocommerce_contact-sync_map-attributes_en-us.png
  8. Click Save. 

The sync of your existing WooCommerce contacts begins.

Step 2: Monitor the sync and view your contacts

The initial sync of your WooCommerce contacts may take a few minutes, depending on the size of your list.

To monitor the sync progress:

  1. From the plugin settings, click Go back to My Integrations.
  2. Next to your WooCommerce integration, click the three-dot icon and select Sync details.
    woocommerce_sync-details_en-us.png

You’ll see a detailed view of the sync status and progress.

Once syncing is complete, you can view your contacts in Brevo under CRM > Contacts. Each synced contact includes the following attributes to help with filtering, segmentation, and tracking:

Attribute Example
WC_SUBSCRIPTION_STATUS
  • subscribed: The contact is subscribed to your email marketing.
  • not subscribed: The contact has not subscribed to your email marketing.
  • unsubscribed: The contact has explicitly unsubscribed from your email marketing.
WC_DOUBLE_OPTED
  • opted: the contact has subscribed to your email marketing and confirmed their subscription by clicking the link in the double opt-in email (i.e., double opt-in confirmed).
  • pending: the contact has subscribed to your email marketing but has not yet confirmed their subscription by clicking the link in the double opt-in email (i.e., double opt-in pending).
  • not-set: the contact has subscribed to your email marketing through a simple opt-in process without double opt-in.
  • not-opted: the contact has not subscribed to your email marketing.
WC_USER_ID The unique ID of the contact in your WooCommerce store (e.g., 4325).
WC_SHOP_URL The URL of the store from which the contact was synced (e.g., mystore.com)
CONTACT_SOURCE The platform from which the contact was synced (e.g., WooCommerce).

FAQs - Contact sync

How are new WooCommerce contacts synced to Brevo?

When a new contact enters their email on your WooCommerce store (e.g., during sign-up or checkout), they are automatically synced to Brevo.

Their subscription status and attributes are then updated based on your sync settings.

❗️ Important
If you activated the Import contacts as subscribed option, any new customer who places an order will be synced to Brevo and marked as subscribed, even if they did not opt in at checkout.
What happens if a contact subscribes after being synced?

Subscription status is kept in sync between WooCommerce and Brevo:

  • If a contact subscribes later via Brevo, the change is reflected in WooCommerce.
  • If they weren’t subscribed during the initial sync but subscribe later via WooCommerce, the change is reflected in Brevo.
What happens if a contact unsubscribes from Brevo?

If a contact unsubscribes from Brevo:

  • They are blocklisted in Brevo, and
  • The contact attribute WC_SUBSCRIPTION_STATUS is updated to unsubscribed.

Nothing happens on the WooCommerce side.

 

What happens if a contact is deleted from one app?

If a contact is deleted in one app, the change is not synced to the other. They remain in the other app unless deleted manually.

Manage your subscription confirmation settings

Send confirmation emails to customers who subscribe to your email marketing using the opt-in checkbox displayed at checkout. You can choose to send:

  • [Recommended] Double confirmation emails
    Set up a double opt-in process and require your customers to click the link in your confirmation email to confirm their subscription to your email marketing.
    ➡️ To learn more about the double opt-in process, check our dedicated article Double opt-in (DOI): What it is and how to track user sign-ups.
  • Simple confirmation email
    Send a simple confirmation email to your customers to confirm their subscription to your email marketing.

To manage your subscription confirmation settings:

  1. From the plugin settings, click Subscription Confirmation.
  2. Activate the Use Brevo subscription confirmation options to manage opt-in settings option.
  3. Select if you want to send double or simple confirmation emails.
    wc_subcription-confirmation_double-simple_en-us.png
  4. Configure your subscription confirmation emails. Use the following tabs to view instructions for each setting:
    Double confirmation email Simple confirmation email
    1. From the dropdown, select the double opt-in confirmation email template you want to send.
    2. (Optional) To redirect contacts to a confirmation page after they click the link in the email, check the Confirmation page after clicking on the validation link in the email option and enter the URL of the page where contacts should be redirected.
    3. (Optional) To send a follow-up email after confirmation, check the Final confirmation email option and select the email template you want to use for this final message.
      woocommerce_subscription-confirmation_double_en-us.png
    4. Click Save.

    Customers who subscribe using the opt-in checkbox at checkout will now need to confirm their subscription by clicking the link in the double opt-in confirmation email.

    Until they confirm their subscription, their WC_DOUBLE_OPTED attribute will be set to pending. Once confirmed, the status updates to opted-in to indicate that they’ve completed the double opt-in process.

Sync your WooCommerce eCommerce data to Brevo and track customer activity

Syncing your WooCommerce eCommerce data to Brevo allows you to:

  • View your products, categories, orders, and customers directly in your Brevo eCommerce dashboard.
  • Install the Brevo tracker on your WooCommerce store and track customer activity, including product views, cart additions, and purchases.

Step 1: Access your eCommerce data in Brevo

Your WooCommerce eCommerce data, including products, categories, orders, and customers, is synced to Brevo and can be accessed from the eCommerce dashboard. Existing data is synced during the initial setup, while new products, categories, orders, and customers are synced in real time.

  1. From the plugin settings, click Ecommerce Attribute Synchronization.
  2. The Enable the sync of e-commerce attributes option is automatically activated when you sync your WooCommerce contacts to Brevo to allow the plugin to sync your WooCommerce eCommerce data to Brevo and start tracking customer activity.
  3. Under the Sync Statuses section, you can monitor the sync status of your eCommerce attributes. The initial sync of your WooCommerce contacts may take a few minutes, depending on the number of products, categories, orders, and customers being synced.
  4. (Optional) Click View Ecommerce Analytics to access your eCommerce dashboard, where you can view your WooCommerce eCommerce data, analyze your revenue, product, and retention performances.
    woocommerce_ecommerce-attribute-sync_en-us.png

➡️ To learn more about the eCommerce dashboard, check our dedicated section in the Help Center.

woocommerce_ecommerce-dashboard_en-us.png

Step 2: Track customer activity in real time

When you sync your WooCommerce contacts to Brevo, the plugin automatically installs the Brevo tracker on your store. This lets you track customer activity, like product views, cart updates, and purchases in real time, and sync this data to Brevo.

The following events are tracked and sent to Brevo:

  • Page
    A visitor views any page on your WooCommerce store.
  • Identify
    A contact is identified by their email address (e.g. during sign-up or checkout).
  • eCommerce events
    • cart_updated: A contact adds a product to their cart.
    • order_completed: A contact completes a purchase.

You can view all tracked events under Automations > Logs > Event logs in Brevo.

➡️ To learn more, check our dedicated articles:

Step 3: (Optional) Use your WooCommerce eCommerce data and customer activity information in Brevo

Use your synced WooCommerce eCommerce data and real-time customer activity directly within Brevo to:

Implement product alerts on your store

💡 Good to know
The product alerts feature is only available on an Enterprise plan. For more information, check our website or get in touch with our Sales team.

Automatically send email alerts to your customers when their favorite out-of-stock item becomes available again.

Activating the product alerts feature will automatically add an email input field and a Notify Me button to each out-of-stock product page on your online store. Your visitors can enter their email and click the button to be notified when the product is back in stock. ⬇️

woocommerce_back-in-stock_en-us.png

💡 Good to know
The email field and Notify Me button, including the text, design, and layout, are currently not customizable.

To activate the product alerts option:

  1. In Brevo, create a back-in-stock automation to automatically send an email to interested visitors when their awaited product is back in stock.
  2. From the plugin settings, click Product Alerts.
  3. Activate the Allow customers to subscribe to alerts for out-of-stock products.
  4. Click Save. An email field and Notify Me button will automatically be added to your out-of-stock products on your online store.
    woocommerce_product-alerts_activate_en-us.png

Congratulations! 🎉 Your product alerts option has been activated. Website visitors and customers who subscribed to back-in-stock alerts will automatically receive an email when the product becomes available again.

Send your WooCommerce transactional emails using Brevo SMTP

To improve deliverability and track performance, we recommend using Brevo SMTP and Brevo email templates to send your WooCommerce transactional emails.

This lets you fully customize your emails, ensures reliable delivery, and allows you to track metrics like opens, clicks, and bounces directly in Brevo.

Step 1: (Optional) Create and customize Brevo email templates

You can choose to use Brevo email templates for your transactional emails, which offer more customization options than WooCommerce templates. If you prefer to keep using WooCommerce templates, skip to Step 2.

Brevo email templates sent through the Brevo plugin for WooCommerce use a different type of personalization variables than standard Brevo templates.

➡️ To learn how to create and customize these email templates, check our dedicated article WooCommerce plugin – Create an order confirmation email to send through WooCommerce, which lists the available personalization variables.

❗️ Important

Instead of sending your emails through the Brevo plugin for WooCommerce, you can choose to send them directly through a Brevo automation. This option also lets you add follow-up actions, such as updating contact attributes or adding the contact to a list.

➡️ To learn more, check our dedicated section Automation in the Help Center.

Step 2: Activate Brevo SMTP and choose which emails to send

Brevo SMTP is Brevo’s SMTP relay service. Sending your transactional emails through Brevo SMTP instead of WooCommerce improves deliverability and lets you track metrics like opens, clicks, and bounces directly in Brevo.

  1. From the plugin settings, click SMTP for transactional mailing.
  2. Activate the Enable Brevo to send WooCommerce email* option to start sending your transactional emails from Brevo’s SMTP relay.
  3. In the Select column, check the box for each event you want Brevo SMTP to handle (e.g., Processing Order, Completed Order).
    💡 Good to know
    If you don’t select an event, that email will be sent directly from WooCommerce instead of Brevo SMTP.
  4. For each selected event, choose the email template to use:
    • WooCommerce
      Sends the standard WooCommerce email template. You can customize it, but options are limited. The email is still sent via Brevo SMTP.
    • Brevo
      Sends a Brevo email template. From the Choose Template column, you can choose a default template or one you've customized.
      woocommerce_email-options_en-us.png
      5. Click Save.

Step 3: Monitor the performance of transactional emails in Brevo

You can monitor the performance of your WooCommerce transactional emails sent using Brevo SMTP under Transactional > Email > Statistics in Brevo.

  1.  

transactional_statistics_en-us.jpg

➡️ To learn more, check our dedicated article Transactional email statistics.

Send transactional SMS and SMS campaigns

Send transactional SMS to your customers to confirm new orders and shipments. You can also send SMS campaigns to promote new products or share important updates.

Use the following tabs to view instructions for each type of SMS message:

Transactional SMS SMS Campaigns

You can send transactional SMS to your WooCommerce customers after a purchase or when their order is shipped. Use the Brevo plugin for WooCommerce to send and personalize these SMS messages.

  1. From the plugin settings, click SMS Options.
  2. Activate the Use Brevo SMS Options to send SMS to customers after order confirmation and shipment option.
    💡 Good to know
    If this option stays deactivated, your customers will receive the standard WooCommerce SMS templates.
  3. (Optional) Activate the Special characters option if your SMS messages contain special characters such as GSM characters, Unicode content used in non-Latin alphabets (e.g. Arabic, Russian), and emojis. Otherwise, special characters could be replaced when sending.
    woocommerce_sms-options_activate_special-chars_en-us.png
  4. Check the box for each event you want to send transactional SMS using Brevo:
    • Order Confirmation
      Your customers will receive an SMS when their order is marked as completed on your WooCommerce store.
    • Order Shipment.
      Your customers will receive an SMS when their order is shipped
  5. Customize each SMS you want to send:
    • Sender
      Enter the name of the transactional SMS sender (up to 15 characters). We recommend using your company name to ensure customers recognize it.
    • Message
      Write the content of your transactional SMS (up to 160 characters). You can personalize the message using the available predefined variables.
      woocommerce_sms-options_message_en-us.png
      ❗️ Important
      An SMS message can have up to 160 characters, including spaces and line breaks. Above 160 characters, the next SMS length changes to 153 characters. Special characters (Unicode & emojis) also reduce the SMS character limit to 70 which could increase the overall SMS count.
  6. Enter a phone number and click Send to send a test SMS to preview how your transactional message will appear.
    💡 Good to know
    The test SMS will be deducted from your SMS credits. 
  7. Click Save. 

Chat with your customers

Use Brevo Conversations and install a chat widget on your WooCommerce store to connect with your leads and customers in real-time. You can also connect your other communication channels, such as Facebook Messenger or Instagram Direct.

Conversations offers additional features such as chatbot, targeted chats, mobile apps, and saved replies to help you sell more online.

➡️ To learn more, check our dedicated article Change the way you communicate with your customers.

 

conversations_chat-example_EN-US (1).gif

Uninstall the Brevo plugin for WooCommerce

❗️ Important

Uninstalling the Brevo plugin does not delete any WooCommerce data already synced to Brevo. However:

  • New or updated data from WooCommerce will no longer sync to Brevo.
  • Emails and SMS messages will no longer be sent from Brevo.

To uninstall the Brevo plugin for WooCommerce:

  1. Log in to your WordPress admin dashboard.
    💡 Good to know
    You can access your WordPress admin dashboard by adding /wp-admin to your website URL (e.g. the-green-yoga.com/wp-admin or the-green-yoga.wordpress.com/wp-admin).
  2. In the sidebar menu, go to Plugins > Installed Plugins.
  3. Find the Brevo – WooCommerce Email Marketing plugin and click Deactivate.
    woocommerce_deactivate-plugin_en-us.png
  4. (Optional) To fully remove it from your list of plugins, click Delete.

Troubleshoot issues with the Brevo plugin for WooCommerce

Here are some common issues we'll help you troubleshoot:

I cannot install the Brevo plugin for WooCommerce

You have not installed the WooCommerce plugin on your WordPress website

WooCommerce is a plugin that adds eCommerce features to WordPress. Before installing the Brevo plugin for WooCommerce, make sure WooCommerce is already installed and activated on your WordPress site.

➡️ To learn more, check the WooCommerce documentation.

You have not followed our pre-installation steps

A "Something went wrong" error message can occur when the connection between your WooCommerce store and Brevo is rejected.

➡️ To resolve this, make sure to follow our pre-installation steps. Then, try reinstalling the Brevo plugin for WooCommerce.

Your WooCommerce store is not publicly accessible

Before installing the WooCommerce plugin, make sure your store is publicly accessible and does not require credentials to access the website (e.g., a pop-up login window).

The REST API is deactivated on your WooCommerce website

To install the Brevo plugin for WooCommerce, the REST API needs to be activated on your WooCommerce store.

To check if the REST API is activated, go to https://www.yourstore.com/wp-json and replace yourstore.com with the actual URL of your WooCommerce store.

  • If the REST API is activated, you’ll see a page with JSON data.
  • If it’s deactivated, you’ll see a "Not found" error message.

➡️ To learn how to resolve this issue, check the WooCommerce documentation.

I'm having issues syncing my WooCommerce contacts to Brevo

Your contacts are not being synced

Once you activate the sync of your WooCommerce contacts to Brevo, your contacts should automatically begin to sync.

If your contacts are not syncing:

  1. From the plugin settings, click Go back to My integrations.
  2. Next to your WooCommerce integration, click the three-dot icon and select Sync details.
    woocommerce_sync-details_en-us.png
  3. (Optional) If some data failed to sync, click Download the error report to identify and troubleshoot the issue.
  4. Choose how you want to re-sync your contacts:
    • To sync all data, click Sync now.
    • To sync only customers, click the reload icon 🔄 next to Customers.
  5. (Optional) Activate the Preserve contacts’ existing subscription statuses in Brevo option if you want to keep their current status in Brevo unchanged.
  6. Click Sync now.

If the issue persists, contact our support team by creating a ticket from your account.

Your contacts are synced as blocklisted or not synced to Brevo

Some WooCommerce contacts may be synced as blocklisted or not added to your WooCommerce contact list in Brevo. This behavior depends on how the contact was added:

Guest contacts or contacts who do not check the opt-in box at checkout

Guest contacts or contacts who leave the opt-in checkbox unchecked will:

  • Be synced as blocklisted for email marketing
  • Be added to the WooCommerce_NonSubscribers list in Brevo
  • Have their attributes set as:
    • WC_SUBSCRIPTION_STATUS: not subscribed
    • WC_DOUBLE_OPTED: not-opted

Contacts who do not confirm their subscription (double opt-in)

If you are using a double opt-in confirmation, contacts who subscribe but do not click the confirmation link in your double opt-in email will:

  • Sync as subscribed for email marketing
  • Be added to your WooCommerce_NonSubscribers list in Brevo
  • Have their attributes updated to:
    • WC_SUBSCRIPTION_STATUS: subscribed
    • WC_DOUBLE_OPTED: pending
❗️ Important
These contacts have not fully subscribed and should not receive marketing emails.
Your visitors are not tracked by the Brevo tracker

When someone visits your WooCommerce store, the Brevo tracker adds a cookie to their browser.

However, a visitor will only be tracked as a contact if they are identified through one of the following actions:

  • They create an account or log in to your website
  • They submit a Brevo form on your website
  • They open or click a link in a transactional email sent from your Brevo account
❗️ Important
Even if a visitor enters their email address during checkout, they won’t be tracked unless one of the above actions occurs.

I'm having issues syncing my WooCommerce eCommerce data to Brevo

Your orders are not being synced

Once you activate the sync of your WooCommerce eCommerce data to Brevo, your store’s categories, customers, orders, and products should automatically sync to Brevo.

If your orders are not syncing:

  1. From the plugin settings, click Go back to My integrations.
  2. Next to your WooCommerce integration, click the three-dot icon and select Sync details.
    woocommerce_sync-details_en-us.png
  3. (Optional) If some data failed to sync, click Download the error report to identify and troubleshoot the issue.
  4. Choose how you want to re-sync your data:
    • To sync all data, click Sync now.
    • To sync only specific data, click the reload icon 🔄 next to this data.

If the issue persists, contact our support team by creating a ticket from your account.

I'm having issues with my WooCommerce emails

The sender information for your emails is incorrect

The steps to update the sender information depend on which email template you are using:

If you use WooCommerce templates

In your WooCommerce admin dashboard, go to WooCommerce > Settings > Emails > Email sender. From there, you can edit the "From" name and email address.

If you use Brevo templates

  1. In your Brevo account, go to Marketing > Templates > Email.
  2. Open the template and update the sender information in the template settings.
The variables in your email template are not correctly replaced when the email is sent

If the variables in an email template are not correctly replaced when the email is sent to a customer, it might mean that the variable format used is not correct.

To ensure you are using the right variable format:

Some of your order status emails are not being sent to customers

Some order status emails can only be sent to the WooCommerce store owner, not to customers:

  • Order cancellation email
  • Failed Order email
  • New Order email

Any other order status email can be sent to both the store owner and customers.

I’m having issues with the opt-in checkbox at checkout

The opt-in checkbox is not displayed on the checkout page

If you choose to display an opt-in field at checkout when syncing your WooCommerce contacts to Brevo, but the field is not visible on your website, it might mean that your domain host provider blocks the PUT requests created by the plugin to add the checkbox on the checkout page.

To resolve this issue, contact your domain host provider and request that they allow these PUT requests. Once your domain host confirms that they've made the necessary changes, uninstall the WooCommerce plugin and install it again.

⏩ What's next?

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo Agency partner.

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