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With Conversations, change the way you communicate with your customers

Conversations helps you manage all your conversations with your customers in one place and provide them with a better communication experience. Conversations offers:

To learn more about the many features that Conversations offers, check our dedicated section Setup and enjoy the Conversations' features.

⚙️ Step 1: Install the Conversations chat widget on your website

Depending on your situation, the installation of the Conversations chat widget differs:

  • If the Brevo tracker or plugin is installed on your website, installing Conversations is just a click away! From Conversations > Settings > Chat widget, after completing your profile and customizing your chat widget, click Add the chat widget to your website(s)/Shopify stores


  • If the Brevo tracker or plugin is not installed on your website, follow our step-by-step guides to install Conversations easily and quickly. Choose the guide corresponding to your CMS:
Google Tag Manager


Any other website

📣 Step 2: Connect your different communication channels to Conversations

Connect Conversations with your social media professional accounts to manage all your conversations with your customers in one place: Facebook Messenger, Instagram Direct, WhatsApp, and chat widget. Soon you will also be able to manage your Email (e.g. Gmail, Outlook) conversations directly from Conversations! 

Follow our step-by-step guides to connect your different communication channels to Conversations:


Facebook Messenger


Instagram Direct





🚀 Step 3: Enjoy the Conversations' features!

You can now set up and take advantage of all the features that Conversations offers:

To learn more about the Conversations app and find answers to your questions, check our dedicated section Conversations on the Help Center. 

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

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