When you receive a message from your visitors on Conversations, you can receive notifications on your desktop, mobile phone, or by email. You can edit or deactivate these notifications.

Good to know

To receive availability hours notifications, you need to activate Get notifications about the start and end of your availability hours in your Availability settings. To learn more about availability, check our dedicated article Manage your availability on Conversations.

💻 Desktop notifications

You can receive audio and/or visual notifications on your desktop:

• When a visitor sends you a chat or social message.
• At the start and end of your availability hours.
• When a visitor lands on your website.
• When a visitor sends you an email.

To change the settings of your notifications, click the account dropdown and select Settings > Inbox > Notifications. 

Chat, social messages and availability hours

You can define the notification sound and display time for new chat and social messages, as well as the start and end of your availability hours.

Notification sound

From this section, you can:

• Select a sound from the dropdown list to play when you receive a chat and social message, and at the start and end of your availability hours.
  
  💡 Good to know

  If you do not want to receive sound notifications, select None (sound off) from the dropdown list. You'll need to check your Conversations dashboard regularly or enable pop-up notifications so that you don't miss new messages from your visitors.

• Increase sound volume by selecting Make it louder.

• Repeat sound for new incoming chats to play the notification until you open the conversation.
  This option only works with new conversations, not ongoing ones. 

  ❗️ Important

  We recommend leaving this box unchecked if you receive a high volume of messages on Conversations.

Display time

Pop-up notifications are a visual alert that appears on your screen every time you receive a new chat or social message, and at the start and end of your availability hours.

Pop-ups are ideal if you prefer visual alerts or have sound turned off.

Windows Bottom-right corner	Mac Top-right corner

Pop-up notifications stay visible until you close or view them, but you can also automatically close the pop-up notification after a specific time:

1. Activate the Hide notifications after x seconds option.
2. Adjust the display time using the arrows or type the desired value.
   

Visitors online

To get notified when someone visits your website:

1. Check the Receive a notification for every visitor to the website box.
   ❗️ Important

   We highly recommend leaving this box unchecked if your website has a high number of visitors. 
2. Select a sound from the dropdown list to play when there is a new visitor on your website.
   
   ❗️ Important

   We recommend choosing a different sound notification for visitors online than new messages.
   💡 Good to know

   If you do not want to receive sound notifications, select None (sound off) from the dropdown list. You can still receive pop-up notifications from your browser if you allowed them in your browser's and desktop's settings. To learn more, check our dedicated section Display time.

Email

To receive notifications for new emails:

1. Enable notifications for new emails.
2. Select a sound from the dropdown list to play when you receive an email.
   💡 Good to know

   If you do not want to receive sound notifications, select None (sound off) from the dropdown list. You can still receive pop-up notifications from your browser if you allowed them in your browser's and desktop's settings. To learn more, check our dedicated section Display time.

📱 Mobile notifications

The Conversations mobile app uses the same notifications you defined for desktop. You'll receive notifications for chat and social messages. Depending on which options you've activated, you'll also get notifications for availability hours, visitors on your website, and emails.

The Conversations mobile app uses your phone's notifications settings. To manage them:

1. Go to your device's notification settings.
2. Activate notifications and customize the sound and visual alerts for the Conversations app.
   ❗️ Important

   To receive mobile notifications, make sure the Conversations mobile app is open in the background, your status is set as Online and Conversations is not open on a computer.

Notifications for chat and social messages by email remain the same as on your Conversations desktop app. You can edit them from Settings > Inbox > Preferences on either your mobile or desktop app.

📧 Receive chat and social messages by email

Imagine you are offline and a visitor sends an important question that needs a quick answer to convert them into a customer. You can be notified thanks to Conversations' email forwarding option.

To activate email forwarding for Conversations:

1. Click the account dropdown and select Settings > Inbox > Preferences.
2. Go to the Email forwarding section at the bottom of the page. 
3. From the Offline messages and conversation transcripts drop-down list, either choose:
   • Do not forward anything: you will not receive any email. This option deactivates the sending of new messages by email when you are offline. 
   • Forward conversation transcripts, missed and offline messages: you will receive an email for each conversation, unanswered conversation, and each message received when you are offline.
   • [Recommended] Forward missed and offline messages only: you will receive an email for each unanswered conversation and each message received when you are offline.
4. (Optional) Change the email address to which messages will be forwarded.
   By default, the emails will be sent to the account owner's email but you can override it with another email address of your choice. 
   

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

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