Manage your availability on Conversations

This feature is only available on our Chat Pro plan

By default, you need to manually switch your status from Online to Offline, and vice versa. We also offer the possibility to automatically change your status based on set availability hours. It allows you to go Online when available, and Offline when not. Each agent can set up their own availability hours. 

You can also set up additional availability settings to switch to offline after a specific period, or receive new conversations when other agents delay in responding. 

Before you start

Ensure you have selected a timezone for your Brevo account so we can display your chat widget at the hours that correspond to your time zone. Choose your timezone from the account dropdown > Select your language page

🕢 Set up availability hours

To appear as available on your chat widget only during your working hours, you can set up availability hours for your profile: 

  1. Go to Conversations > Settings > Availability
  2. Toggle on the Set up your availability option. 
  3. Choose the days of the week during which you want to appear available. You can either choose: 
    • Weekdays, from Monday to Friday.
    • Every day, from Monday to Sunday.
    • Custom, to manually choose your availability days. 
  4. If you chose a custom availability, select the days during which you want to appear available:
    conversations_select-days-availabilituy_EN-US.gif
  5. Select the time slots during which you want to appear available:
    • Click the plus plus-icon.png icon to add a new time slot. You can add up to 11 availability time slots.
    • Click the bin bin-icon.png icon to remove a time slot.
    conversations_select-days-availabilituy_EN-US.gif
    For example, if you select the time slots from 09:00 to 12:00, and 13:00 to 18:00, you will appear unavailable on the chat widget from 12:00 and 13:00, and from 18:00 to 9:00.
  6. Choose the status you want to switch to outside of your availability hours. You can choose between Invisible, or Offline. To learn more about those statuses, check our dedicated article Understand the difference between Online, Offline, and Invisible
  7. To receive a notification on your desktop and/or smartphone when your availability hours start and when they end, toggle on the Get notifications about the start and end of your availability hours option. 

Congratulations! 🎉 Your availability hours are automatically saved and set up. You will automatically switch to online at the beginning of your availability time, and switch to Offline at the end.

⚙️ Set up advanced availability settings

The Advanced settings section from Settings > Chat profile gives each agent the possibility to: 

  • Specify a delay after which they will automatically go offline if they do not answer new messages.
  • Stay invisible but receive new conversations when online agents delay in responding.

conversations_set-advanced-availability-settings_EN-US.gif

⏭️ What's next? 

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo expert partner.

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