Cancel your subscription

Canceling a paid subscription will downgrade you to a free plan. Depending on your reason for canceling, a different option might suit you better:

Good to know

  • Only the account owner or a user with the Manage plan, billing, and payment information permission can access the My plan page and cancel a subscription.
  • Canceling your subscription does not cancel your dedicated IP. To cancel it, contact our support team by creating a ticket from your account.
  • If you want to permanently close your Brevo account, check our dedicated article Permanently close your Brevo account.

Cancel your subscription

❗️ Important
If your subscription is currently paused, resume it first to be able to cancel it.

You can cancel your subscription at any time. Note that when you cancel, you'll be automatically downgraded to a free plan at the end of your billing period.

  1. Click your account name and select My Plan.
  2. At the bottom of the page, click Cancel subscriptions.
    cancel-subscriptions_EN-US.png
  3. Click No, cancel my subscription.
    💡 Good to know
    If you want to pause your subscription for up to 3 months instead of canceling, click Yes, pause my subscription. To learn more, check our dedicated article Pause your subscription.
  4. If you have multiple paid subscriptions, choose which subscription you want to cancel. You can only cancel one subscription at a time.
    select-cancel-plan_EN-US.png
  5. Select the reason for canceling your subscription. For some reasons, you may be asked to provide additional details before confirming.
  6. Click Yes, I want to cancel my subscription.

Your subscription has been canceled, and you'll be automatically downgraded to a free plan at the end of your billing period. If needed, repeat the same steps to cancel other subscriptions.

❗️ Important
If you want to stay on the free plan, note that you'll have to log in every four months to prevent the automatic deletion of your free account.

❓ FAQs

Will I lose access to features or my data if I cancel my subscription?

Canceling your subscription and downgrading to a free or lower plan will not delete any data from your Brevo account. You will still have access to your forms, templates, and contacts.

Features not available on a free or lower plan will be blocked, and your automations will be limited to 2,000 contacts. To learn more about the features available in each plan, check our dedicated article About Brevo pricing plans or our Brevo Pricing page.

If I need fewer email credits than what my current plan offers, should I cancel and downgrade my plan?

If you need fewer credits than your current Marketing Platform plan offers, you can adjust your email volume instead of canceling and downgrading. To learn more, check our dedicated article Add or remove emails from your plan.

Can I pause my subscription instead of canceling it?

Instead of canceling and downgrading, you can pause your subscription for up to 3 months. To learn more, check our dedicated article Pause your subscription.

❗️ Important
Pausing a subscription is only possible for users on our current pricing. If you don't see the Pause subscriptions button, it means you’re on an older pricing.
When will my subscription be canceled?

Your subscription will be canceled and you'll be automatically downgraded to a free plan at the end of your billing period. You can use the remaining credits until then with no further charges. 

❗️ Important
Unused credits expire and do not roll over to the next month. 

Once the new billing period begins, you can choose to stay on the free plan or switch to a lower plan. Alternatively, you can purchase prepaid credits to send emails, SMS, and WhatsApp messages.

Can I cancel the scheduled cancellation of my subscription?

If you no longer want to cancel your subscription, you can click Remove scheduled changes next to your plan name before the end of your billing period:

remove-scheduled-changes_EN-US.png

Your subscription will continue as usual, and you'll be charged on your next billing date.

I want to cancel my dedicated IP, how can I do that?

Canceling your subscription does not cancel your dedicated IP. To cancel it, contact our support team by creating a ticket from your account.

I want to permanently close my Brevo account, how can I do that?

If you want to permanently close your Brevo account, check our dedicated article Permanently close your Brevo account.

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo Agency partner.

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