You can close your Brevo account at any time. This action is irreversible, and all data will be permanently lost.

Good to know

• Only the account owner can permanently close the account.
  If you’re on a Professional or Enterprise plan, contact our support team by creating a ticket from your account to request closure.
• Instead of permanently closing your account, you can cancel all your subscriptions and automatically downgrade to the Free plan. This keeps your account and data accessible. 
  ➡️ To learn more, check our dedicated article Cancel your subscription.

Before closing your account

Since closing your account is permanent, we recommend exporting any data you want to keep. Expand the following accordions to see what data can be retrieved from each app:

Additionally, ensure the following steps are completed, as all Brevo services linked to your account will stop and subscriptions will be canceled:

• All scheduled campaigns have been sent
• Brevo forms, chat, payment links, and other features have been removed from your website
• All API connections with your website have been disconnected

Permanently close your Brevo account

To permanently close your account:

1. In Brevo, click the account dropdown and select Settings > General.
2. At the bottom of the page, click Definitively close your account.
   
3. Review the list of elements that will be impacted by the deletion of your account.
4. Click Yes to confirm. 

Your account is now permanently closed, and all data is lost.

Data retention after account closure

In accordance with GDPR and applicable laws, we retain aggregated data for three months after account closure to:

• Maintain statistics
• Preserve account-related information for the establishment, exercise, or defense of legal claims, whether in court, administrative, or out-of-court proceedings

During this period, the account cannot be restored, and the closure remains irreversible.

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo Agency partner.