The Brevo tracker allows you to inject the Conversations' chat widget code snippet easily on your website without any technical intervention.
Before you start
- Connect to your Brevo and WordPress or WooCommerce accounts.
- Gather the following information before installation:
- Your Brevo account credentials
- Your API v3 key for WordPress users
- Your WordPress or WooCommerce website admin access
⚙️ Part 1: Install the Brevo plugin
1️⃣ Download the plugin
- Log into your WordPress dashboard as an administrator.
- In the sidebar menu, go to Plugins > Add New.
- Search “Brevo” to find the Newsletter, SMTP, Email marketing and Subscribe forms by Brevo plugin.
- Click Install Now, then Activate.
Once installed, the Brevo tab will appear at the bottom of your WordPress sidebar menu.
- Log into your WooCommerce dashboard as an administrator.
- In the sidebar menu, go to Plugins > Add New.
- Search “Brevo” to find the Brevo for WooCommerce plugin.
- Click Install Now, then Activate.
2️⃣ Connect your website to Brevo
Now that the plugin is installed, connect your website to Brevo:
- In the sidebar menu, go to Brevo > Home.
- In the Access Key field, enter your API v3 key. Follow these instructions to find your API key in your Brevo account.
- Click Login.
- In the sidebar menu, go to WooCommerce > Brevo.
- Click Connect your account. You are redirected to Brevo.
- Connect to your Brevo account if you were not connected already, or create an account if you do not have one yet.
- Click Allow access to allow WooCommerce to access your Brevo account. The plugin page appears.
- Click Activate to start the setup of your plugin.
Congratulations! You have connected your online store account to Brevo! 🎉
✅ Part 2: Activate the Brevo tracker
Once the plugin has been downloaded and connected to your Brevo account, you need to activate the Marketing Automation script that contains the Brevo tracker.
1️⃣ Activate the tracker
To activate the Brevo tracker:
- Go to the Brevo plugin on WordPress.
- From the Automation section, select Yes to Activate Marketing Automation through Brevo.
- Click Activate.
To activate the Brevo tracker, you need to synchronize your WooCommerce orders with Brevo. To learn more, check our dedicated section in WooCommerce plugin - Installation and set up.
2️⃣ Verify the tracker is working
You can now verify if everything is fine:
- Back in Brevo, go to Automations > Settings > Tracking code
- Select Plugins.
- Visit your website to provide sample data and confirm the tracking is working correctly.
- Click Verify at the bottom of the page.
You are now ready to install the Conversations chat widget in one click! Go back to Conversations > Settings > Chat widget and follow the last step👇.
💬 Part 3: Install the Conversations' chat widget
- Go back to Conversations > Settings > Chat widget.
- Set up your chat widget and profile settings.
To learn more about the customization of your chat widget or profile, check our dedicated articles Customize your chat widget appearance and Customize your chat operator profile. - Click Add the chat widget to your website(s).
You can now use the features that Conversations offer for the chat widget and start talking with your website visitors in real time!
⏩ What's next
- Set advanced customization for your chat widget
- Set up different availability settings for each agent
- Understand the Visitors online page
- Understand the difference between Online, Offline, and Invisible
- Understand the difference between Live chat and Messenger mode
- Change my Conversations notification settings
- Set up Chatbot scenarios
- Series of articles on the Contact form bot
- Disable your chat widget when needed
🤔 Have a question?
If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.
If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo expert partner.