To downgrade a paid subscription, you first need to cancel it. Then, you can either choose to stay on the free plan or switch to a lower plan than the one you were previously on. 

However, note that if you have encountered failed payments, you will have to contact our support team instead.

Good to know

• Only the account owner or users with permission to manage plan, billing, and payment can access the My plan page and downgrade to the Free plan or a lower plan. To learn more, check our dedicated article Add and manage users on your Brevo account.

• Depending on your reason for downgrading, a different option might suit you better:

  • Taking a short break? Pause your subscription for up to 3 months.
  • Need fewer email credits? Adjust your email volume instead of downgrading.
  • Payment failed or plan expired? Subscribe to a new plan from the My plan page using a valid payment method.

⏬ Downgrade to the Free plan

You can downgrade to the Free plan by canceling your current plan. Your plan needs to be active to be able to cancel it. If your plan is paused, you first have to resume it.

➡️ To learn more, check out our dedicated article Cancel your subscription.

⏬ Downgrade to a lower plan

You can downgrade to a lower plan account by canceling your current plan and purchasing a new plan. Your plan needs to be active to be able to cancel it. If your plan is paused, you first have to resume it.

➡️ To learn more about how to cancel your subscription, check out our dedicated article Cancel your subscription.

❌ Failed payments

If your payment failed and your plan expired, contact our support team by creating a ticket from your account to downgrade to the Free plan.

➡️ To learn more, check our dedicated article Contact the support team.

⏭️ What's next?

• Cancel your subscription
• Add or remove emails from your plan
• About Brevo pricing and plans
• Pause your subscription

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo Agency partner.