Conversations helps you manage all your conversations with customers in one place while providing a better communication experience. It offers features tailored to your specific needs and can be used for various purposes, from a ticketing system for customer support to generating leads and sales opportunities.

To learn more about the features that Conversations offers, check our dedicated section.

⚙️ Step 1: Install the Conversations chat widget on your website

Depending on your situation, the installation of the Conversations chat widget differs:

• If the Brevo tracker or plugin is installed on your website, installing Conversations is just a click away! From Conversations > Settings > Chat widget, after completing your profile and customizing your chat widget, click Add the chat widget to your website(s).

• If the Brevo tracker or plugin is not installed on your website or if you have a landing page, follow our step-by-step guides to install Conversations easily and quickly. Choose the guide corresponding to your needs:
  

  WordPress

  WooCommerce

  Shopify

  Google Tag Manager

  Any website

  Landing Pages

📣 Step 2: Connect your different communication channels to Conversations

Connect Conversations with your social media professional accounts to manage all your conversations with your customers in one place: Facebook Messenger, Instagram Direct, WhatsApp. You can also connect your mailbox to Conversations.

Follow our step-by-step guides to connect your different communication channels to Conversations:

🚀 Step 3: Enjoy Conversations' features!

You can now take advantage of all the features that Conversations offers:

• Chat widget personalization to make it match your brand,
• Customized notifications to know when a customer is reaching out to you,
• Chatbot scenarios to assist your customers even when you are offline,
• Contact form to welcome your customers and reply to them when you are back online,
• Statistics and Visitors online pages to monitor your conversations' performances,
• Saved replies and email templates to reply faster to your customers, 
• Targeted chats and triggers to target the right customers at the right place,
• Groups and agents to assign the agents best suited to answer your customers' specific requests.
• Filter, close, and delete conversations to focus on conversations relevant to you, and stay organized while keeping track of past conversations.

To learn more about the Conversations app and find answers to your questions, check our dedicated section Conversations on the Help Center. 

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo expert partner.